Customer Service Executive

Jurong, West Region

Posted 2 days ago


Company:: ST Recruitment Centre
Company Description:: A placement agency which provides recruitment services for permanent and temporary jobs in Singapore. We also provide placement of Workplace Safety & Health Officer, Fire Safety Manager on contract and permanent basics. Currently our jobs opening are for Singaporean/ Singapore Permanent Resident. Lic no. 02c4416
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Junior College/A-Level
Number of vacancies:: 1

Job Description

To assist the Senior Manager in the implementation of Customer Service ADMIN Tasks and Duties: Tenants & Subscribers Support**

1. Receive and attend to Customer’s Enquiry, Feedback and Complaints. - Analyze the Requests / Complaints, Channel to Relevant Staffs for Follow-up Action, and ensure all CASES are Attended to Promptly.
2. Monitoring and Prepare Reports on Customer Survey , and Customer Service Programs in the ERP / CRM Systems.
3. Organization of Company’s Functions and Community Activities as Assigned By Superiors
4. Preparation, Explanation, Negotiation of Our Company’s Security Technologies Services Agreement Contracts , Rates Reduction , Termination Notice, including Dismantling, Compensation.
5. Managing Tenants of Multi-Tenanted Buildings including incoming and outgoing Tenants, Promotion of Our Service to the Tenants.
6. Digital Marketing Service Support Company's Web-site , Platform to Existing Subscribers and Business Associates.
7. Follow Up Customers’ , Subscribers’ & Tenants Attendance from Web-Site. – ADMIN WORK