Baazar Online and E-commerce sales assistant

Baazar, The Modern Indian Grocer, is seeking a highly motivated and customer-focused Online Assistant to support and enhance our online operations. This role involves daily engagement with customers, ensuring seamless order management, answering queries, and providing outstanding service. The ideal candidate will be an organized, sales-oriented individual with excellent communication skills and a proactive approach to problem-solving.

Work Hours:
Saturday to Sunday, 9:00 AM to 4:00 PM

Key Responsibilities:
1. Customer Engagement & Order Management:
* Proactively reach out to Baazar’s customers daily via phone, WhatsApp, or email to take and confirm their orders. Confirm Payment confirmation and generate orders on the Baazar Online App.
* Respond promptly to customer queries, including delivery timelines, product availability, and special requests.
* Offer product alternatives and provide product images as requested by customers.

2. Delivery Coordination:
* Plan and optimize daily delivery routes and schedules to ensure timely and efficient deliveries.
* Coordinate with 3rd-party delivery platforms like Deliveroo, Panda Mart, and others for external deliveries.
* Monitor delivery progress and address customer inquiries or issues related to deliveries.

3. Inventory Management:
* Update the online store inventory regularly to ensure accurate stock information.
* Flag and report out-of-stock items to the in-store team to facilitate restocking.

4. Customer Support & Problem-Solving:
* Address customer complaints or issues with professionalism, ensuring a positive resolution.
* Build strong customer relationships with a polite, outgoing, and approachable demeanor.

5. Sales & Upselling:
* Use strong sales skills to upsell products, introduce promotions, and suggest complementary items to customers.
* Share updates on new arrivals, special offers, and seasonal products with customers to drive sales.

6. Team Collaboration:
* Work closely with in-store staff and the merchandising team to maintain a seamless customer experience.
* Communicate customer feedback, sales performance, and operational challenges to the management team.

7. Process Improvement:
* Identify and recommend improvements for online operations and customer engagement processes.
* Stay updated on best practices for e-commerce, delivery logistics, and customer service.