Customer Supportive Representative

Somerset 111, Central Region

Posted 7 days ago

Company:: Prudential
Company Description:: We look beyond people's qualifications on paper to determine which individuals are genuinely capable of performing the job required for the roles. Be it assisting businesses in improving the hiring process or assisting job seekers in securing their next employment.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Diploma
Gender:: Any
Number of vacancies:: 10

Job Description

Roles & Responsibilities

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

Respond promptly to customer inquiries through phone, email, chat, and social media
Address customer concerns and provide accurate information about products and services
Building and keeping a good rapport with customers and fully comprehending their needs
Ensuring that client information is updated and reviewed, including contact information, birthdays, and Social Security numbers
Maintaining knowledge of current services to provide clients with accurate information
Setting up appointments or contacting clients after their initial encounter with a salesperson and helping the sales team to boost output
Finding new clients through participating in networking events and trade exhibits
Prepare reports on customer service activities, trends, and performance metrics
Participate in team meetings, training sessions, and performance reviews

JOB REQUIREMENTS

Minimum Diploma and above
Ability to handle high-volume customer interactions and remain calm under pressure
Entry level candidates are welcome to apply, training will be provided