Client Service Executive

Key Tasks
• Registration of shipments into the forwarding system on time and accurately
• Update all systems - internal/ external with shipment data
• Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL) and cargo permit.
• Ensure all security arrangements and procedures are met
• Verification of the completeness and accuracy of all forwarding documents
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
• Obtain dangerous goods approval from carrier where necessary
• Coordination of customer booking requests at origin and destination (call forward)
• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Correspond and follow up on emails.
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs, follow cargo/shipment irregularity handling procedures.
• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
• Participate in company projects and initiatives as required
• Initiate and follow up on cargo and insurance claims with customers on damaged or missing cargo
• Backup for the other team members as when necessary
• Sorting and uploading of documents into eDoc.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Verify vendor invoices and raise disputes for incorrect invoices
• Handle invoice disputes or queries in a timely manner
• Monitor and update respective sale personnel on the validity date of all customers’ quotations
• Any other job-related tasks as assigned by the superior.