Outlet Manager

Singapore, Central Region

Posted 3 days ago


Company:: Papa Palheta Pte Ltd
Company Description:: PPP Coffee aspires to be an organisation that reflects the close communities that our product brings together and serves. We believe that in addition to hiring the right talent, having the right values and mindsets, can lead the organisation in the right direction for specialty coffee. PPP Coffee’s employees for that matter, are the driving force of the organisation. Our business exists with the following in mind : offering a product or solution, running operations and consolidating our financial position. Yet, this is always underpinned by its people and technology. While coffee as a crop and commodity remains the same, the perception of what coffee can be, has been and will continue to be evolving. We're looking for people who bring fresh ideas from all areas, and work with a collaborative mindset in achieving a collective effort. Whatever your position here, we seek your contribution in taking the initiative and speaking out. PPP Coffee will always be a coffee company at heart. We hire a diverse range of people with a broad set of technical skills who are ready to make however small a difference, in the world of specialty coffee. With coffee being pervasive in all cultures, countries, languages, social classes - we seek to bring communities closer together, by connecting people with coffee. While we aim to make better coffee, we also aim to make coffee better.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Secondary School
Number of vacancies:: 1

Job Description

The Outlet Manager is responsible for the efficient operation and performance of the assigned outlet. This includes managing day-to-day operations leading the team, maintaining service and product standards and achieving financial targets while ensuring a consistently high level of customer satisfaction.

Key Responsibilities:
A. Operations & Compliance
- Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.
- Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.
- Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.
B. Team Leadership & Training
- Manage outlet staffing needs including hiring, rostering, and performance development.
- Conduct on-the-job training and coaching to uphold service and product standards.
- Foster a positive and professional team culture to drive motivation and accountability.
C. Product, Service & Customer Experience
- Maintain consistent food and beverage quality aligned with brand standards.
- Uphold high levels of customer service and promptly manage feedback and inquiries across all channels.
- Address and resolve service issues to ensure customer satisfaction and loyalty.
D. Financial & Inventory Management
- Take full accountability for outlet P&L, operating costs, and budget adherence.
- Manage stock ordering, receiving, and storage, ensuring accurate inventory levels.
- Coordinate with suppliers and internal departments for timely replenishment and operational support.

Requirements:
- Proven leadership experience in F&B or hospitality operations.
- Strong people management and communication skills.
- Solid understanding of food safety and hygiene practices.
- Financial acumen with ability to manage costs and interpret P&L reports.
- Service-oriented with a passion for delivering great customer experiences.
- Familiar with POS systems and basic operational software tools.

Salary Range: S$2,400 to S$3,200 per month