IT Support Technician

Support Duties

Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.
Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
Escalate unresolved or complex issues to senior-level support in a timely manner.
Document all support activities and updates accurately in the company’s ticketing system.
Monitor and follow up on critical client issues until resolution; proactively alert management of potential escalations or service disruptions.
Provide support for software, antivirus, backup, and system-related issues where applicable.