Lifestyle Concierge - Hospitality / Premium Membership Club
Singapore, Central Region
Posted more than 30 days ago
- Company:
- Gemini Personnel Pte Ltd
- Company Description:
- Gemini Personnel was founded in 1983 in Hong Kong and has since become synonymous with delivering sustainable client driven human capital solutions, providing the full spectrum of recruitment services (temporary, outsourcing, payroll, permanent, Executive Search, Interim Management Solutions). We also provide a full-range of HR consulting services including visa support, outplacement, executive coaching, assessment and learning & development. With our offices in Hong Kong, China, Singapore, Thailand and Vietnam we are able to serve our clients across Asia. We are proud partners of the NPA, IXPA and Career Star Group networks, all world leaders in their fields, that allow us to support clients and candidates on a global level. Gemini consultants are industry experts and able to support their clients in finding the right talent on each level in the organisation.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Nitec/ITE Certificate
- Number of vacancies:
- 1
Job Description
Application Processing & Member Records:
- Efficiently process new membership applications, ensuring accurate updates to member records.
- Maintain strict confidentiality while ensuring compliance with company policies and procedures.
Communication & Engagement:
- Regularly update members on policies, upcoming events, promotions, and offerings via newsletters, invitations, and reminders.
- Promote member-exclusive events, fostering engagement through personalized communication strategies.
Special Requests & Event Coordination:
- Handle special member requests, such as booking reservations, arranging private events, and providing tailored recommendations for an exceptional experience.
- Ensure seamless event execution, from initial inquiry to final follow-up, while exceeding member expectations.
Member Relations & Issue Resolution:
- Address member concerns, complaints, and feedback with professionalism, offering timely and satisfactory resolutions to maintain high satisfaction levels.
Financial Management & Transactions:
- Oversee membership fee collections and process payments accurately.
- Keep thorough financial records of dues and transactions, ensuring transparency and accountability.
Reservations & Facility Management:
- Manage dining, event, and facility reservations, ensuring real-time system updates and accuracy.
- Ensure all service areas maintain exceptional standards of cleanliness, comfort, and luxury.
Member Experience Optimization:
- Continuously assess opportunities to enhance the overall member experience and encourage active participation in events and activities.
- Ensure the concierge desk consistently provides top-tier service, aligning with the organizations high standards.
Record Keeping & Tracking:
- Maintain detailed records of member interactions, membership statuses, and guest visits for streamlined tracking and future reference.
Requirements:
- Tertiary education preferred.
- Pleasant personality, well-groomed, with excellent communication skills.
- Minimum 2 years of relevant experience in the hospitality, travel (e.g., airlines) industry, or a customer service-focused role.
- Resourceful, independent, with strong initiative and drive.
- A team player with excellent hands-on multi-tasking abilities.
- Strong interpersonal skills.
- Work experience in Singapore and/or the APAC market is essential.
- Knowledge of luxury lifestyle is preferred.
- Willingness to work shift hours, including weekends and public holidays
Note:
Candidates with different levels of experience will be considered for various titles: Senior Executive, Assistant Manager, or Manager, based on their qualifications and expertise
