Technical Support Supervisor (X-Ray)
Changi Airport, East Region
Posted 9 days ago
- Company:
- O'Connor's Singapore Pte Ltd
- Company Description:
- O'Connor's is passionate about delivering mission critical solutions. With a cross-disciplinary team of experts and the latest technology, we deliver solutions in communications, security, health and software. Connecting the world, bringing peace of mind, improving lives and empowering businesses to move forward. Every minute, every day.
- Contract Type:
- Contract
- Experience Required:
- 3 to 4 years
- Education Level:
- Diploma
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
The purpose of the role is to supervise a small technical support team to service and repair the Division’s products and assist on pre- and post-installation activities.
Key Responsibilities:
• Supervise the Technical Support team to respond promptly to service and fault calls in accordance to SLA
• Plan and organise the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products and its timely execution in accordance to SLA
• Plan the work schedule of the Technical Support team
• Advise end-users and customer of potential problems and follow up on them
• Interact with end-users and customers to understand the problems they face in using the company’s products and feedback to the Technical Support team and/or supplier for resolution
• Ensure proper inventory control and timely procurement of equipment spares
• Assist in the proper installation, testing and commissioning, and smooth operation of the Division’s product at customer’s site
Competence (Knowledge, Skills and Abilities):
• Understanding and knowledge of the Singapore healthcare and/or inspection security sectors and their operating environment
• Skills in trouble shooting technical problems related to the company’s products
• Skills in relating to and servicing the end-users with a win-win mind set
• Skills in negotiation with end-users on non-critical product maintenance requirements
• Skills in preparation and use of training materials to train and upgrade skills of Technical Support team members
• Certification in Basic Ionising Radiation Safety (General) Course, if applicable
Requirements:
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and perform tasks with some level of complexity.
• Take decisions for own tasks in defined degree of freedom.
• Able to solve problems in most cases and within guidelines.
• Works independently within guidelines, defined procedures and direction.
Education & Experience:
• Diploma or equivalent in Biomedical, Security Technology and other related studies
• Minimum 5 years’ experience with at least 2 years of supervisory experience in related industry