Monitoring Center Associate ( 12Hrs Shift / Day & Night Rotates )

Jurong, West Region

Posted more than 30 days ago


Company:: ST Recruitment Centre Lic no. 02c4416
Company Description:: A local recruitment agent which provides recruitment placement for perm. and temp. jobs. We also provide placement of Fire Safety Manager, WSHO. on contract and perm. basics.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Junior College/A-Level
Gender:: Any
Number of vacancies:: 2

Job Description

Call Center Duties :

About this Position : “Monitoring Center Associate “

1. To Provide Technical Troubleshooting Support to Customers on Alarm Issues & Monitor and Respond to Security Alarm Signals within Service Level Targets.
2. To Profile Clients' Accounts based on Account Types and Key Priority Accounts.
3. Comprehensive HANDBOOKS training will be given
4. To attend to Customers’ Enquiries on Products, Accounts and Services, and Offer Alternatives Solutions to fulfill Customer Needs, Ensuring Total Customer Satisfaction.
5. To Gather Customer Feedbacks, Identify Problem Trends and Highlight to Team Leader.
6. Ensure that Standard Operational Procedures (SOP) are adhered for
7. To Demonstrate Strong Work Commitment and Work Ethics.