Location:
singapore, East Region
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Secondary School
Salary:
2.300,00 SGD /
Monthly
Job Description
Responsibilities:
• Assist in managing the agents and Call Centre operations
• Handle complaints and manage service recovery
• Handle the recruitment, training, and development of the agents
• Provide administrative support in the Call Centre
• Cover the Team Managers' duties and shift where necessary
• Any other ad-hoc tasks that may be assigned by the management
Requirements:
• Minimum GCE'O' level qualification or equivalent
• Proficient in relevant computer applications and skills (Microsoft Applications)
• Must be able to handle stress extremely well
• Good verbal communication skills
• Minimum 1 year experience in a call centre setting is advantageous
• Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)
Other Information:
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance
• Assist in managing the agents and Call Centre operations
• Handle complaints and manage service recovery
• Handle the recruitment, training, and development of the agents
• Provide administrative support in the Call Centre
• Cover the Team Managers' duties and shift where necessary
• Any other ad-hoc tasks that may be assigned by the management
Requirements:
• Minimum GCE'O' level qualification or equivalent
• Proficient in relevant computer applications and skills (Microsoft Applications)
• Must be able to handle stress extremely well
• Good verbal communication skills
• Minimum 1 year experience in a call centre setting is advantageous
• Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)
Other Information:
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance
Number of vacancies:
1
Company Description
At Connect Centre, we pride ourselves on delivering exceptional customer experiences and providing efficient solutions to meet your business needs. We also understand the importance of a well-managed contact centre in driving customer satisfaction and loyalty. Our trained team of professional agents possesses extensive expertise in handling diverse customer interactions and resolving inquiries promptly and effectively.
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