Credit Collections Officer

"Role Sneak Peek"

This role is primarily a phone collection position focused on ensuring that delinquent customers who have promised to make payments on specific dates follow through with their commitments. Your main responsibility is to engage with these customers, secure their payment promises, and ensure the payments are received as agreed upon. It's a role that requires effective communication and commitment to achieving payment targets while providing excellent customer service. If you excel in phone-based collection and are dedicated to delivering results, this role may be a perfect fit for you.

"Workday Activities"

As a Collection Agent, your daily duties involve reaching out to customers with outstanding payments using automated call systems. You'll negotiate payment plans, address customer concerns, and keep meticulous records. Adapting your approach to each customer and ensuring timely follow-ups are key. All of this must be done while adhering to legal and company guidelines, aiming to meet or surpass collection targets. Your role is vital in managing overdue accounts and contributing to the team's success.

"The Essential Qualities"

You should have a minimum of 2-3 years of experience in contact center roles, Back-Office Processing, or the Banking and Financial Services industry. Your proficiency lies in efficiently managing multiple screens and systems while handling data. You excel in managing challenging customer chats while simultaneously handling data entry on various screens. We welcome individuals of all genders and age groups who are self-motivated and highly driven like yourself. Your strengths include quick thinking and a very responsive personality.

"Valuable Additions"

Having experience with debt collection software, prior use of a CRM system, or previous work in debt collection or related fields would be advantageous. Additionally, knowing an additional language or dialect is a plus.