Customer Experience Ambassador
Singapore, Central Region
Posted more than 30 days ago
- Company:
- Capital C
- Company Description:
- Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia. With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users. Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability. Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: "Driving financial inclusion, enhancing lives."
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Junior College/A-Level
- Number of vacancies:
- 2
Job Description
We're a lively and enthusiastic team, always eager to offer our customers a top-notch financial service experience that's on par with what you might expect from a private bank. We genuinely believe that each customer is unique, and we take pride in consistently wowing everyone who walks into our branch. We work together seamlessly, emphasising teamwork to create the very first impression our customers have with our organisation. We recognize the immense importance of this role as the face of our company.
"Role Sneak Peek"
As a Customer Experience Ambassador, you're the warm and welcoming representative of our company. Your role goes beyond just wearing a friendly smile; it's absolutely vital. Your mission is to ensure that every customer feels exceptionally well cared for, and you play a pivotal role in ensuring the front-end of our business operates flawlessly and at its peak performance. Your primary objectives include maintaining our professional image, delivering outstanding customer service, and ensuring that each customer's journey with us begins seamlessly.
"Workday Activities"
Your daily activities involve assisting new customers with the onboarding application process, promptly addressing their inquiries, managing and incorporating their feedback, and maintaining a professional and organised environment for both walk-in and appointment-based customers.
"The Essential Qualities"
We're seeking someone with a customer-focused attitude, known for their cheerful and welcoming personality. Strong computer skills and excellent proficiency in both English and Mandarin are essential to liaise with Mandarin speaking clients. While we don't have a preference for visible tattoos, we are open to candidates with modest or discreet tattoos. Additionally, maintaining a presentable appearance is highly regarded for this role.
"Valuable Additions"
Skills that can bring added value to this role include having prior experience with CRM systems, being proficient in using the Google Workspace suite, and having worked in customer-facing environments like banking front offices, hotels, or esteemed service roles.
Working Hours:
Two rotating shifts: 10 am - 7.30 pm and 10.45 am - 8.15 pm.
Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.
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