Customer Service Officer - Hospitality / 5.5 days
Singapore, Central Region
Posted today
- Company:
- Gemini Personnel Pte Ltd
- Company Description:
- Gemini Personnel was founded in 1983 in Hong Kong and has since become synonymous with delivering sustainable client driven human capital solutions, providing the full spectrum of recruitment services (temporary, outsourcing, payroll, permanent, Executive Search, Interim Management Solutions). We also provide a full-range of HR consulting services including visa support, outplacement, executive coaching, assessment and learning & development. With our offices in Hong Kong, China, Singapore, Thailand and Vietnam we are able to serve our clients across Asia. We are proud partners of the NPA, IXPA and Career Star Group networks, all world leaders in their fields, that allow us to support clients and candidates on a global level. Gemini consultants are industry experts and able to support their clients in finding the right talent on each level in the organisation.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Diploma
- Number of vacancies:
- 1
Job Description
- Efficiently manage the registration process for all visitors, maintaining accurate records.
- Promptly and professionally address tenant inquiries, requests, and feedback to ensure high levels of satisfaction.
- Implement effective service recovery strategies to resolve issues and maintain tenant trust.
- Provide immediate support and assistance during emergencies, prioritizing the safety and well-being of all occupants.
- Offer precise information and directional assistance to visitors and tenants.
- Maintain the cleanliness and security of the Concierge area and Main Lobby, ensuring a welcoming environment.
- Oversee car park applications and actively promote car park services to optimize usage.
- Collaborate with the Marketing and Communications (Marcom) team to update information for tenants and digital panels, ensuring clear and timely communication.
- Assist in the execution of the annual tenant survey to gather valuable feedback and insights.
- Manage the issuance and control of access cards to tenants, ensuring secure property access.
- Actively participate as a member of the CERT team, supporting the Fire Safety Manager in maintaining fire safety protocols.
Requirements:
- At least 2 years of relevant experience in a similar role.
- Strong customer service and communication skills.
- Open to Working Shift:
Work Schedule:
Shift 1: Monday to Friday: 8:00 AM to 5:00 PM, Alternate Saturdays: 9:00 AM to 12:00 PM. Sun Off
Shift 2: Monday to Friday: 9:00 AM to 6:00 PM, Alternate Saturdays: 9:00 AM to 12:00 PM. Sun Off
