Contact Centre Services Japanese Speaking Agent

As the primary point of contact for users of the Integrated Logistics solutions provided to DHL’s advantaged customers, you will manage customer orders and requests with professionalism. You will collaborate closely with internal teams across the DHL network and external vendors to ensure seamless order fulfillment. Your role will also involve delivering exceptional service to meet or exceed customer expectations, addressing issues promptly, and resolving them to their satisfaction. Additionally, you will be responsible for monitoring service performance and preparing management reports.