Assistant Engineer (CCTV)

Key Responsibilities:

Provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems (e.g. network, server storage, Windows OS, video content analytics)
Attend to service requests from customers promptly and professionally
Act as single point of contact for all customer enquiries
Liaise with relevant parties and users on the repairs and adjustments of cameras
Carry out on-site equipment installation, testing and commissioning as required
Liaise with principals or suppliers for spare parts
Work with principals, suppliers, system engineers to resolve technical issues
Conduct product demonstration to customers
Candidate will be scheduled for on-call support rotation
Other duties as assigned
Comply with the company’s Safe work procedures at all times

Competence (Knowledge, Skills and Abilities):
Skills in trouble shooting technical problems related to the company’s products
Skills in relating to and servicing the end-users with a win-win mind set

Requirements:

Strong technical knowledge with and certification on in-house products
Able to deal with routine tasks and may perform tasks with some level of complexity
Take decisions for own tasks in defined degree of freedom
Able to solve problems in most cases and within guidelines
Works independently within guidelines, defined procedures and direction
Advantageous to possess Class 3/2B license
Strong commitment to meeting customer’s SLA

Education & Experience:

Minimum Higher NITEC in Security Systems Integration or a Diploma in Electrical, Electronics and Computer Engineering
2 years’ experience in a similar environment


For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.