Management Trainee (Store Operations)

Key Responsibilities

1. Operational Excellence
• Assist in the baking of Famous Amos products, ensuring adherence to company recipes and quality standards.
• Support the wrapping of hampers and gift sets during festive and promotional periods.
• Handle orders for batters and dry goods, ensuring adequate stock levels.
• Perform daily cash handling tasks, including opening, closing, and reconciliation.
• Maintain an organized and clean work environment through effective housekeeping.

2. Leadership and Team Management
• Supervise and lead the team in the absence of the Store Manager.
• Ensure that all staff are properly oriented and trained, fostering a supportive work environment.
• Participate in staffing activities, including recruitment, scheduling, and performance management.

3. Compliance and Maintenance
• Ensure the outlet complies with company policies and procedures.
• Oversee the maintenance of outlet equipment to ensure smooth operations.

4. Customer Service and Sales
• Maintain a high standard of product quality and service to enhance customer satisfaction.
• Work towards achieving monthly sales targets by implementing effective sales strategies.
• Address customer inquiries and feedback to improve the overall shopping experience.

5. Reporting and Communication
• Prepare and submit monthly reports on sales, inventory, and other key metrics.
• Act as a liaison by communicating updates from the Head Office to the team.

Requirements
• Degree or Diploma in Business, Hospitality, or a any field.
• Passion for baking and customer service.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Willingness to work rotating shifts, including weekends and public holidays.
• Ability to stand for long periods of time