Senior Customer Service Assistant - Retail (Palais Renaissance)
390 Orchard Road Orchard Singapore 238871, Central Region
Posted 16 days ago
- Company:
- CITY DEVELOPMENTS LIMITED
- Company Description:
- City Developments Limited (CDL) is a leading global real estate company with a network spanning 163 locations in 29 countries and regions. Listed on the Singapore Exchange, the Group is one of the largest companies by market capitalisation. Its income-stable and geographically-diverse portfolio comprises residences, offices, hotels, serviced apartments, student accommodation, retail malls and integrated developments. With a proven track record of 60 years in real estate development, investment and management, the Group has developed over 50,000 homes and owns around 23 million square feet of gross floor area in residential for lease, commercial and hospitality assets globally. Along with its London-based hotel arm, Millennium & Copthorne Hotels Limited (M&C), the Group has over 155 hotels worldwide, many in key gateway cities.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Nitec/ITE Certificate
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
- Oversee the day-to-day operations of Concierge Counter
- Attend to customer enquiries & feedback
- Manage gift voucher sale and reimbursement
- Support the mall's marketing activities and perform general admin duties
- Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
- Be mall ambassadors by providing exemplary customer service
- All other matters relating to Customer Service and Concierge Counter
- Undertake ad hoc projects and responsibilities that may be assigned from time to time
Requirements
- At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
- Proficient in MS Office suite, especially Microsoft Excel
- Pleasant disposition with outstanding communication, problem solving and negotiation skills
- Ability to multi task with high level of initiatives
- Team player with ability to work independently
- Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
- Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
- First aid and AED training an added advantage
City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.