Head of Operations (F&B)

Singapore, Central Region

Posted yesterday


Company:: Papa Palheta Pte Ltd
Company Description:: PPP Coffee aspires to be an organisation that reflects the close communities that our product brings together and serves. We believe that in addition to hiring the right talent, having the right values and mindsets, can lead the organisation in the right direction for specialty coffee. PPP Coffee’s employees for that matter, are the driving force of the organisation. Our business exists with the following in mind : offering a product or solution, running operations and consolidating our financial position. Yet, this is always underpinned by its people and technology. While coffee as a crop and commodity remains the same, the perception of what coffee can be, has been and will continue to be evolving. We're looking for people who bring fresh ideas from all areas, and work with a collaborative mindset in achieving a collective effort. Whatever your position here, we seek your contribution in taking the initiative and speaking out. PPP Coffee will always be a coffee company at heart. We hire a diverse range of people with a broad set of technical skills who are ready to make however small a difference, in the world of specialty coffee. With coffee being pervasive in all cultures, countries, languages, social classes - we seek to bring communities closer together, by connecting people with coffee. While we aim to make better coffee, we also aim to make coffee better.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Diploma
Gender:: Any
Number of vacancies:: 1

Job Description

PPP Coffee is expanding and we seeking an experienced Head of Operations to lead and manage our F&B operations. In this role, you will be responsible for supporting the business expansion plans through hiring and leading a team of managers to deliver a high level of product and service excellence in accordance with the company’s strategic plans.

Job Descriptions:
- Lead and manage a team of managers overseeing cafe/retail operations and bakery production
- Set up, monitor and/or review operational systems and processes to enhance operational efficiency
- Ensure all outlets maintain the product quality and service standards
- Responsible for recruitment of staffing and manpower
- Conduct training and orientation along with HR support to set up new team members for success
- Oversee regular maintenance, managing facelifts and/or major renovations
- Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
- Respond to customer escalations, and ensure support for the continuous improvement process
- Provide feedback and offer suggestions for improvements
- Prepare weekly and monthly reports as required

Minimum Requirements:
- 5 years’ experience working in a managerial role in a F&B/retail environment overseeing 3 and/or more outlets
- Bachelor's Degree in preferably business administration, F&B, Hospitality, or related field
- Fluent in English and one other local language
- Basic computer literacy including MS Word and Excel
- Action oriented; committed and reliable; strong attention to detail
- Takes initiative to solve issues or offer alternatives

Monthly Salary: $4,000 to $5,500