Customer Service Officer

Jenga Corp is one-stop professional services for global finance and fintech business and we are looking for a Customer Service Officer to support our Business Consultants.

Interested applicants MUST apply by resume and cover letter through emailing [email protected] We MUST receive an email application from you in order to consider you.

About the role:
Provide administrative support to the Business Development team;
Manage client files and update information daily in accordance to the Company’s policies and procedures;
Manage clients’ onboarding;
Paperwork preparation for clients’ bank account openings;
Paperwork preparation for clients’ visa applications;
Research and identify Singapore governmental compliance updates and industry trends;
Develop marketing materials;
Following up with clients on necessary paperwork to ensure governmental compliance are met;
Managing specific clients

You should have:
Outstanding problem-solving skills;
Positive attitude, driven and ready to take on challenges;
Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines;
Ability to work independently, to take initiative and to overcome obstacles;
Ability to successfully manage competing priorities, keeping constant sight of the overall objectives;
High degree of flexibility in a demanding, fast-paced and frequently changing environment;
Strong service orientation in responding to customer needs;
Excellent oral and written communication skills (both in English and Chinese to better manage the clients);