Customer Service Coordinator

Far East Harvest Foods is a food company based in Johor Bahru, Malaysia, specializing in high-quality frozen food and dry products. Serving a diverse clientele across Southeast Asia and beyond, we are committed to delivering products that emphasize quality, convenience, and deliciousness. Our dedication to continuous research and development ensures we consistently expand our range of offerings to meet evolving market demands. At Far East Harvest Foods, our mission is to provide superior products and unparalleled customer satisfaction, driven by our relentless pursuit of excellence and innovation.
Customer Service Coordinator
Main duties are:
Sales Order Creation and ERP Integration:
• Accurately create sales orders based on incoming customer orders.
• Ensure all sales orders are properly synced with the ERP system for seamless processing and tracking.
Account Statements:
• Prepare and send statements of accounts to customers in a timely manner.
• Address any discrepancies or inquiries related to account statements promptly.
Managerial Support:
• Provide administrative support to the manager.
• Assist with ad-hoc assignments as required, ensuring tasks are completed efficiently and effectively.
Requirements:
• Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required Language (s): Bahasa Malaysia, English and Mandarin (Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.)
• We are seeking entrepreneurial, startup-minded candidates who can take initiative.
Working Hours:
Monday – Friday:12.30pm to 9pm
Saturday: 8am to 5pm
Sunday: 7am to 6.30pm
Work schedule will be 5 or 6 days per week, with an alternate off day that falls on weekday.
Office Location: Mount Austin area.
Salary Range: RM 3,500 – RM 6,000 per month
At least one (1) month of performance bonus