Outlet Manager

Singapore, Central Region

Posted more than 30 days ago


Company:: Papa Palheta Pte Ltd
Company Description:: PPP Coffee aspires to be an organisation that reflects the close communities that our product brings together and serves. We believe that in addition to hiring the right talent, having the right values and mindsets, can lead the organisation in the right direction for specialty coffee. PPP Coffee’s employees for that matter, are the driving force of the organisation. Our business exists with the following in mind : offering a product or solution, running operations and consolidating our financial position. Yet, this is always underpinned by its people and technology. While coffee as a crop and commodity remains the same, the perception of what coffee can be, has been and will continue to be evolving. We're looking for people who bring fresh ideas from all areas, and work with a collaborative mindset in achieving a collective effort. Whatever your position here, we seek your contribution in taking the initiative and speaking out. PPP Coffee will always be a coffee company at heart. We hire a diverse range of people with a broad set of technical skills who are ready to make however small a difference, in the world of specialty coffee. With coffee being pervasive in all cultures, countries, languages, social classes - we seek to bring communities closer together, by connecting people with coffee. While we aim to make better coffee, we also aim to make coffee better.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Secondary School
Gender:: Any
Number of vacancies:: 1

Job Description

As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company’s strategic plans.

Job Responsibilities:
- Manage day-to-day operations at the assigned outlet
- Oversee staffing at the outlet including hiring and rostering
- Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times
- Conduct regular product and service training and ensure that a high level of service standards at all times
- Manage operating expenses and be accountable for P&L
- Stock management - ordering and storage of products, liaising with internal and external stakeholders
- Respond and manage all customer feedback and enquiries - both online and offline
- Facilitate bookings, events and promotions in alignment with sales and marketing plan
- Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements:
- At least 3 years of relevant working experience
- Candidates who possess a Food Hygiene certificate will have an added advantage
- Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
- Able to work under pressure in a fast-paced environment
- Strong leadership, self-motivated and good people skills

Salary Range: S$3,000 - S$3,500 monthly