System Engineer

As our system engineer, you will be the forefront of designing, implementing, and optimising the IT systems for our diverse range of clients. You will provide technical solutions and ensuring the optimal performance for our clients' IT infrastructure. We are looking for passionate individuals that enjoy working in a collaborative environment.

Responsibilities
• Engaging with clients in regional areas to understand their specific IT needs and design tailored solutions
• Integrate various system components and subsystems to create a cohesive and functional system, ensuring all deliverables are implemented within the designated timeline to meet the goals and objectives of the projects
• Diagnose and resolve technical issues efficiently, implementing effective solutions within the defined SLA
• Conduct root cause analysis to address underlying problems
• Utilising service desk ticketing system to log and prioritise support requests
• Collaborate with vendors for hardware replacement and targeted software patches
• Follow escalation protocols for issues that require higher-level intervention
• Engage in routine system maintenance, updates and patching to ensure ongoing operational stability
• Streamline routine system administration tasks to reduce manual effort and minimize errors
• Identify repetitive tasks and implement automation solutions to minimize errors
• Propose and implement changes to system/network configuration based on objective defined analysis
• Establishing and maintaining open lines of communication with all relevant stakeholders
• Communicate technical concepts to non-technical stakeholders in a clear and understandable manner
• Conducting milestone reviews to ensure alignment with client expectations
• Implement and uphold robust security measures, safeguarding client and company data and ensuring compliance with industry regulations
• Implement and manage access control measures, ensuring proper authentication mechanisms for system users
• Conduct regular assessments and implement security patches promptly to address potential vulnerabilities in systems
• Participate in post-incident reviews to assess the effectiveness of incident response procedures
• Propose and implement improvements based on lessons learned from security incidents
• Develop and conduct user training sessions to ensure clients' staff are proficient in using the implemented IT systems
• Create training materials and documentation for ongoing user reference and support
• Develop and maintain FAQ documentation
• Stay updated on the latest technologies and industry trends relevant to system support
• Engage in ongoing professional development to enhance troubleshooting skills
• Optimise system performance and recommend improvements
• Regularly review and update system documentation to ensure accuracy and relevance
• Contribute to the creation and maintenance of a comprehensive knowledge base
• Document common issues, troubleshooting steps, and solutions for internal and end-user reference
• Document and maintain the IT inventory for digital and physical assets
• Document all changes to configuration, integrations, and dependencies
• Document all procedural guides and operational manuals to assist fellow team members in system administration tasks
• Document all UAT handover activities and test cases where required
• Document and maintain the back, recovery process and challenges faced
• Assist in any ad-hoc tasks as needed or assigned

 
Requirements
• Diploma or Bachelor’s degree in IT, Computer Engineering/Computer Science, or related field
• 3 to 5 years proven experience as a System Engineer, Network Engineer or similar role
• Familiar with the challenges and opportunities inherent in providing IT services to businesses in regional areas
• Prefer candidates with the relevant certifications, such as Cisco Certified Network Associate (CCNA), VMware Certified Professional (VCP), ITIL Foundation Certification
• Strong problem-solving skills with a focus on customer satisfaction
• Adaptability to the diverse technology needs of regional clients
• Proactive and self-motivated, committed to continuous learning and able to adapt to a fast paced environment
• Ability to work both independently and collaboratively within a team-oriented environment