Customer Service Executive

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Executive with a specialization in shipment and inventory control. This role is pivotal in providing exceptional service to our customers, handling their inquiries, and resolving any issues related to shipping and inventory management. The ideal candidate will have a strong understanding of logistics, inventory control systems, and excellent communication skills to ensure customer satisfaction and operational efficiency.
Key Responsibilities:
Customer Interaction: Provide prompt, accurate, and friendly service to customers via phone, email, or live chat.
Address customer inquiries and concerns regarding shipment tracking, delivery schedules, and product availability.
Resolve complaints or issues related to lost, damaged, or delayed shipments promptly.
Maintain a high level of professionalism and empathy in all customer interactions.
Inventory Management:
Monitor inventory levels and coordinate with the supply chain team to ensure product availability for orders. Assist in inventory control procedures and audits to maintain accurate stock records. Use inventory management software to update and maintain inventory data.
Shipment Coordination:
Coordinate with shipping companies and logistics providers to ensure timely and cost-effective delivery of goods. Prepare and manage shipping documents like bills of lading, shipping labels, and customs documentation. Track shipments and update customers on the status of their orders.
Reporting and Documentation:
Generate reports on customer service metrics, shipment statuses, and inventory levels. Maintain detailed records of customer interactions, transactions, feedback, and resolutions.
Qualifications:
Customer Service & Supply Chain Management, or related field.
Minimum of 2 years’ experience in customer service, preferably with exposure to logistics and inventory management.
Proficient in Microsoft Office Suite and experience with inventory management systems.
Excellent communication and interpersonal skills. Strong organizational skills with the ability to manage multiple tasks simultaneously. Knowledge of shipping regulations, international trade, and customs procedures is a plus.