Guest Service Agent (No quota for foreigner)

Guest Service Agent is responsible in providing front desk service to guests and undertaking various administrative duties to ensure effective and smooth operations.

JOB RESPONSIBILITIES
Execute incoming guests registrations and check out administration is processed timely and properly.
Constant monitoring of the rooms availability and close liaison with the Housekeeping Department to ensure that the turn around of the required rooms are attended.
Good handling of all guests inquiries and complaints.
Process of guest room invoices and collection of cash when necessary.
Greet, attend and escort VIP guests to the allocated rooms.

JOB REQUIREMENTS
Possess good customer service working attitude.
Certificate in Hotel/Accommodation from Singapore Hotel Association or local training institute/any other professional certificate.
Have at least one (1) year of working experience in hospitality industry.
Willing to work on three (3) rotating shifts on six working days, public holidays and weekends.
Able to take on night shift duties.
Able to commence employment as soon as possible.
Foreigner has no quota for now.

OTHER INFORMATION
Yearly increment
Annual Wage Supplement
Incentives such as 2nd Tier Payment, Long Service Award and Extra Mile Award etc
Outpatient medical benefits
Dental benefits

ABOUT US
Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.